Refund policy

At Tech Aura, Auckland, we are committed to ensuring your shopping experience is seamless and satisfying. We understand that occasionally, a product may not meet your expectations or arrive in perfect condition. Our refund policy has been designed to make the process as straightforward and transparent as possible, giving you peace of mind when shopping with us.

Eligibility for Refunds

To be eligible for a refund, products must meet the following criteria:

  • The item must be unused, in its original packaging, and in the same condition that you received it.
  • Proof of purchase, such as your order confirmation or receipt, must be provided.
  • Refund requests must be submitted within 14 days of receiving the product.

Certain products, including digital items, personalized or customized products, may not be eligible for a refund. Please check the product description for any such exclusions before purchasing.

How to Request a Refund

To initiate a refund, please follow these steps:

  1. Contact our Tech Aura support team via our Contact Us page, email, or phone. Include your order number, product details, and reason for the refund request.
  2. Our team will review your request and provide instructions for returning the product if applicable.
  3. Once your return is approved, carefully package the item in its original packaging to prevent any damage during shipping.

Please note that the customer is responsible for return shipping costs unless the product is defective or damaged during delivery.

Defective or Damaged Products

If your product arrives defective, damaged, or incorrect, Tech Aura will cover the cost of return shipping and provide either a replacement or a full refund. Please notify us within 7 days of receiving the product, including photos of the damage or defect, so we can process your request promptly.

Refund Processing

Once your returned item is received and inspected, our team will notify you regarding the approval or rejection of your refund. Approved refunds will be processed within 7–10 business days to the original payment method. Please note that depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

Partial Refunds

Partial refunds may be granted in certain situations, such as:

  • Items not in their original condition, damaged, or missing parts for reasons not due to our error.
  • Products returned beyond the 14-day refund window without prior approval.

Exchanges

At this time, Tech Aura does not offer direct exchanges. If you would like a different product, please request a refund and place a new order for the desired item.

Cancellation Policy

Orders can be cancelled before they are shipped. To cancel an order, please contact us as soon as possible. If the item has already been dispatched, the standard refund process applies once the item is returned to us.

Contact Us

If you have any questions regarding our refund policy or need assistance with a return, please contact Tech Aura via:

  • Email: support@techaura.co.nz
  • Phone: 

We value your trust and strive to provide high-quality products that meet your expectations. Our refund policy is designed to ensure a fair, transparent, and hassle-free experience for all our customers in Auckland, New Zealand, and beyond.